Privacy Policy | Best Neighbor Home Services

Our Commitment to Privacy

Best Neighbor Home Services values and protects your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when providing HVAC services throughout North Texas, including how we use approximate location information to show you relevant local content.

Information We Collect

We collect the following types of information:

• Name and contact information
• Service address and billing details
• HVAC system information
• Payment and financing information
• Smart maintenance system data
• Service history and preferences
• Membership plan details
• Approximate location information (such as city and state) derived from your IP address

We may also use IP-based geolocation services to obtain an approximate location (for example, your city and state) when you visit our website. This helps us show location-relevant content, such as displaying your city in headings or service descriptions.

How We Use Your Information

Your information helps us provide better service:

• Schedule and provide HVAC services
• Process payments and financing
• Manage membership benefits
• Send service reminders
• Monitor system performance
• Improve service quality
• Communicate about promotions
• Personalize website content based on your approximate location (for example, showing your city in headings or service descriptions)

Information Sharing

We protect your privacy and share information only with:

• Authorized service technicians
• Payment processors
• Financing partners
• HVAC manufacturers (warranty purposes)
• Smart maintenance providers

We may also use a third-party geolocation provider (such as ipgeolocation.io) to convert your IP address into approximate location information (for example, your city and state). This information is used only to personalize on-site content and improve the relevance of our services. We do not use this information to create detailed user profiles or sell this data.

Data Security

• Secure data storage systems
• Encrypted payment processing
• Limited access to personal information
• Regular security updates
• Employee privacy training

Your Privacy Rights

You have the right to:

• Access your personal information
• Request data corrections
• Opt-out of communications
• Delete your information
• Review privacy settings